Frequently Asked Questions
Quick Answers to Common questions
Orders & Payments
How can I pay for my Scribe Journals order?
We accept all major credit and debit cards, as well as PayPal and Apple Pay, making it easy to purchase your travel journal online in the UK.
Can I change or cancel my order after placing it?
If your order hasn’t yet been dispatched, we’ll do our best to change or cancel it. Please contact us as soon as possible via our Contact Us page with your order details.
Do you offer bulk or wholesale discounts on travel journals?
At the moment, we don’t offer standard bulk or wholesale pricing. However, we’re happy to discuss larger orders, just get in touch.
Shipping & Delivery
How much does delivery cost in the UK?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How long does delivery take?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Do you ship travel journals internationally?
Currently, we only ship within the UK. International delivery options may be added in the future.
How will my travel journal be packaged?
Each journal is carefully wrapped and securely packaged to ensure it arrives in perfect condition, whether it’s for personal use or a gift.
Returns & Refunds
What is your returns policy?
You can return your order within 30 days of delivery for a full refund, provided the journal is unused and in its original condition.
How do I return a travel journal?
To start a return, contact us via the Contact Us page with your order number. We’ll confirm the return process and next steps.
Do you cover return postage?
Return postage costs are the responsibility of the buyer, unless the item is faulty or incorrect.
How long do refunds take?
Once your return is received and inspected, refunds are processed within 5–7 working days to your original payment method.
Product Details
What type of paper is used in our journals?
We use thick, smooth 120 gsm paper, chosen to minimise bleed-through from pens and markers.
What are our journal covers made from?
Our journals feature a premium hardcover with a soft-touch matte finish, designed to withstand long trips and frequent handling.
What size are our journals?
Our journals are A5 size, making them compact, lightweight, and ideal for travelling.
Contact & Support
How can I contact Scribe Journals?
You can reach us via the Contact Us page on our website. We aim to respond to all enquiries within one working day.
Do you offer phone support?
We currently provide online support only, allowing us to respond quickly and keep communication clear and trackable.
I haven’t received my order confirmation email, what should I do?
Please check your spam or junk folder first. If you still can’t find it, contact us and we’ll resend your order confirmation.
Fast UK Delivery
Orders ship within 2–3 working days, so your journal arrives quickly and ready for your next trip.
30 Day Returns
Changed your mind? Return your journal within 30 days for a refund. No questions asked.
Small Independent Business
We are an independent business founded on a joint passion for travelling.